Responsible Play

Play responsibly and keep gaming fun

Our Commitment to Responsible Gaming

We take responsible gaming seriously and have implemented comprehensive measures to ensure our platform promotes healthy gaming habits. Our commitment includes:

• Providing tools to help you stay in control of your gaming
• Educating players about responsible gaming practices
• Offering access to professional support services
• Strict age verification to prevent underage gambling
• Training our staff to identify and assist problem gamblers

Understanding Problem Gambling

Problem gambling is a behavioral disorder that can affect anyone. It occurs when gambling causes harm to you, your family, or your finances. Recognizing the signs early is important.

Warning Signs of Problem Gambling

Ask yourself these questions:

• Do you spend more money on lottery tickets than you can afford?
• Do you feel the need to gamble with increasing amounts of money?
• Have you tried to stop or reduce your gambling without success?
• Do you feel restless or irritable when trying to cut down on gambling?
• Do you gamble to escape problems or relieve negative feelings?
• Do you try to win back losses by gambling more?
• Have you lied to family or friends about your gambling?
• Has gambling jeopardized important relationships or opportunities?
• Do you rely on others for money to relieve gambling-related financial problems?

If you answered "yes" to several of these questions, you may have a gambling problem and should seek help.

Responsible Gaming Tools

We provide several tools to help you maintain control over your gaming:

1. Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. These limits help you stay within your budget.

• How to set: Go to Account Settings → Responsible Gaming → Deposit Limits
• Changes: Increases take effect after 24 hours; decreases are immediate
• Flexibility: You can lower limits at any time, but increases require a cooling-off period

2. Spending Limits

Control how much you can spend on lottery tickets within a specific timeframe.

• Set daily, weekly, or monthly spending caps
• Receive notifications when approaching your limit
• Automatically prevent purchases once limit is reached

3. Session Time Limits

Set limits on how long you can play in a single session. The system will alert you when your time is up.

4. Reality Checks

Receive periodic reminders showing how long you've been playing and how much you've spent. This helps you stay aware of your gaming activity.

5. Self-Exclusion

If you feel you need to take a break from gambling, you can exclude yourself from our platform for a period of your choice:

• Temporary Exclusion: 1 month, 3 months, or 6 months
• Permanent Exclusion: Indefinite exclusion from our services
• During exclusion, you cannot access your account or make purchases
• Exclusions are irreversible during the chosen period

6. Cool-Off Period

Take a short break (24 hours to 7 days) from your account without full self-exclusion. This gives you time to reflect on your gaming habits.

Tips for Responsible Gaming

Get Help and Support

If you or someone you know is struggling with problem gambling, help is available. These organizations provide free, confidential support:

Protecting Minors

Gambling is strictly prohibited for individuals under 18 years of age. We take the protection of minors very seriously:

• Strict age verification during registration
• Random age verification checks on active accounts
• Educational resources for parents about protecting children
• Immediate account closure for underage gambling

Tips for Parents and Guardians

• Keep your login credentials secure and never share them
• Monitor children's internet usage and set parental controls
• Educate children about the risks of gambling
• Be a positive role model with your own gaming habits
• Talk openly with children about money management

Our Staff Training

All Golden Leaf Lotto Canada staff members receive comprehensive training on:

• Recognizing signs of problem gambling
• Approaching customers with sensitivity and respect
• Providing information about responsible gaming tools
• Directing customers to appropriate support services
• Complying with responsible gaming regulations

Research and Education

We support ongoing research into problem gambling prevention and treatment. We also provide educational materials to help players make informed decisions about their gaming.

Contact Our Responsible Gaming Team

If you have questions about responsible gaming or need assistance accessing our tools, our dedicated team is here to help: