Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our platform
• Purchase lottery tickets
• Contact our customer support
• Participate in promotions or surveys
• Subscribe to our newsletter

The types of personal information we may collect include:

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment information (processed securely through third-party payment processors)
• Government-issued identification (for verification purposes)
• Transaction history and gaming activity

2. How We Use Your Information

We use the information we collect to:

• Process your lottery ticket purchases and prize claims
• Verify your identity and age (18+ requirement)
• Communicate with you about your account and transactions
• Comply with legal and regulatory obligations under the Québec Lottery Act
• Prevent fraud and ensure platform security
• Improve our services and user experience
• Send promotional materials (only with your consent)
• Maintain responsible gaming measures

3. Information Sharing and Disclosure

We may share your information with:

• Loto-Québec: As our licensing authority, we share information necessary for regulatory compliance
• Payment Processors: To process your transactions securely
• Service Providers: Third parties who assist in operating our platform (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights and comply with legal processes
• Prize Winners: Winner information may be publicly disclosed as required by lottery regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with regular security audits
• Access controls limiting employee access to personal data
• Regular security training for our staff
• Compliance with Payment Card Industry Data Security Standards (PCI DSS)

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

5. Your Rights and Choices

Under Québec privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact our privacy team at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our cookie usage, please refer to our Cookies Policy.

7. Children's Privacy

Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete that information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Financial transaction records are retained for a minimum of 7 years as required by law. After the retention period, we securely delete or anonymize your personal information.

9. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer data outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: